the short of it RSS

For the professional stuff, check out www.SteveMarzolf.com

Archive

Oct
23rd
Sun
permalink
Time Warner Cable screwed up my CableCard installation so badly that they actually sent me an APOLOGY NOTE. I didn’t even know these existed. (And really, how often do you have to horrendously piss off your customers before you put a graphic designer on the problem?) For us, it seriously took like 15 phone calls and 3 tech visits (in addition to the 2 that they scheduled and never showed up for) to get our dumb issue fixed. The upside? Now I get cable, phone, internet, HBO, Showtime and DVR for two years for $110 a month. And of course, there’s this thoughtful card …

Time Warner Cable screwed up my CableCard installation so badly that they actually sent me an APOLOGY NOTE. I didn’t even know these existed. (And really, how often do you have to horrendously piss off your customers before you put a graphic designer on the problem?)

For us, it seriously took like 15 phone calls and 3 tech visits (in addition to the 2 that they scheduled and never showed up for) to get our dumb issue fixed. The upside? Now I get cable, phone, internet, HBO, Showtime and DVR for two years for $110 a month. And of course, there’s this thoughtful card …